This is unusual, maybe you should screenshot and upload all the conversations you have had with the stake customer care so we could see and read them for a clearer understanding.

I checked the stake official announcement board and found out you have already made a post concerning your case and possibly when Stunna comes online, he would attend to it as he has not been online for over a month now.

If I may ask you this question, which country are you playing from as the words or letters do not look like English but rather Turkish or so. Did you use a VPN to access the stake website? because I am trying to understand why they would reject every document they had requested which you have provided for them as you claimed because that should have cleared their doubt and made them process your withdrawal immediately for you.