Quote from: esintim on Today at 02:17:03 PM

Quote from: CryptSafe on Today at 10:13:39 AM

This is unusual, maybe you should screenshot and upload all the conversations you have had with the stake customer care so we could see and read them for a clearer understanding.

I checked the stake official announcement board and found out you have already made a post concerning your case and possibly when Stunna comes online, he would attend to it as he has not been online for over a month now.

If I may ask you this question, which country are you playing from as the words or letters do not look like English but rather Turkish or so. Did you use a VPN to access the stake website? because I am trying to understand why they would reject every document they had requested which you have provided for them as you claimed because that should have cleared their doubt and made them process your withdrawal immediately for you.

I'm from Turkey, they have also mirror domain for Turkey since stake.com is banned in Turkey but they update this mirror link very rarely and since also last mirror link was banned about 5 months ago now all people in Turkey must use VPN to be able to access Stake. There are thousands of players in Turkey who is playing on Stake and also Stake are making different promotions and advertisement for Turkish market. So they accept players from Turkey but since the domain is banned we must all use VPN to be able to access. I dont think this is the reason because then they must suspend all accounts from Turkey. Also I've already sent them all documents for KYC but they dont accept my documents. It has no relevance with VPN using. Then they must say to me that they dont allow to use VPN and let me to withdraw my funds and close my account, thats all. How can they seize my own money?

Indeed, Stake doesn’t list Turkey as part of restricted country on using Stake.com services however I’m not sure if Turkey itself has law that prohibits gambling which might affect on Stake restrictions.

Your issue is related to verification process which means the ID you submitted is not valid as per Stake.com guidelines. Your case can only be solved with the help of representative which is not active for a long time here.