Quote from: Kruw on March 04, 2025, 06:30:34 PM

I would find a new exchange.

Hello! Let us clarify a few points to alleviate your worries about Quickex:

Firstly, we offer a free AML check. Before making an exchange, you can contact our support team and provide the transaction address for checking. This will help avoid blocks. This feature is specifically designed so users can ensure the "cleanliness" of their transactions.

Secondly, in this specific case, high risk tags were detected in the client's transaction. This could mean that the sender or recipient of the funds has been previously involved in suspicious activities. We are obliged to stop the transaction in cases like this to avoid consequences for our business, as we don't work with "dirty" liquidity.

Finally, we only apply the 5% fee in exceptional cases, to very small amounts, to cover our own operational costs. This is done to ensure the service can operate even when processing minimal sums. This rule does not apply for greater amounts.

We are absolutely transparent in our operations. All information about AML checks and fees is available on our website. We are also ready to promptly conduct KYC verification and discuss the possibility of a refund, if applicable. Our goal is to provide a comfortable and secure experience for all our users. We kindly ask the user to contact our support team so we can review the situation individually.