Hello, BitcoinTalk community.
Firstly, apologies for the delayed response.
The OP had their winnings confiscated because of an unsuccessful KYC and a violation of section 8.1 of our Terms and Conditions. The Original Poster’s (OP’s) KYC attempt wasn’t successful because different people performed the KYC during multiple attempts. Unfortunately, I cannot share the footage of the KYC here, but I will try to describe in detail what happened.
Generally, during the KYC process, the camera captures multiple pictures that are transformed into a collage for us. A KYC attempt can be unsuccessful, but users still get 30 days to complete verification, and once a KYC attempt is successful, our security team manually checks all of them.
The first KYC attempt took place on 24th February. During this attempt, no person is seen in the footage/ collage, but someone is pointing the camera at a desktop screen displaying a picture of OP’s identification document.
We have another collage on February 25th; this time, it’s a person taking a selfie. For future clarity, I’ll refer to this person as “Person A”. “Person A” did not match the face of the ID Documentation provided from the day prior.
Another attempt was made on February 26th; this time, we have two new people, “Person B” and “Person C”. These two people appear in the collages: “Person B” is seen while trying to take a picture of the ID Documentation. “Person C” appears in a different collage and is actually the one whose ID we have been provided.
After a manual check, our team noticed 3 different people appeared during the verification processes, and because of this, the KYC wasn’t completed successfully. The OP was not allowed to withdraw their winning amount, but despite this, they can withdraw their full deposited amount.
I hope I was able to explain the situation without sounding too confusing, and due to the nature of the situation, I am not able to share any “evidence” here. OP can obviously submit a case to a mediator like CG or AG if they would like to.
Thanks
- ADante
Hello, thanks for your reply, you or your teammates could reply me this through mail instead of ignoring my mails so i avoid open this threat
I explain what i think that could happen day by day
Day 24 : I try to complete KYC on my laptop as i think KYC is only submit ID, i have photos of me on my personal laptop so i initiate the process , later i see they requiere live photo , i didnt had my ID physically that day as i was on a house of one family member so i didnt complete the process
Day 25: I was on short break on my job, i had my id here physically so i was going to complete KYC , my phone was not loading browser good, internet providers since big riots (you probably dont know about this because media of your countries ignored it but you can search in google)months ago still cant work good in my zone , i could send the link to a friends phone , he clicked and opened on his phone anyways website was not loading, we didnt saw it loaded after 1 or 2 min and our break ended
Day 26: i completed KYC on my work , while i was gonna point to my ID probably another coworker appeared, until i do photo of ID and my selfie, i submited it all and appeared " verification completed"
Half day past they closed my acc
All this is what i think it happened , during my experience completing KYC i always tried and i thought that was only me and my stuff on frame, i suppose that they providing correct information but im not that dumb to record other people during my KYC , when other people "appeared" i didnt iniate the "photo" phase
As long as i understood they been recording my camera since i enter the KYC link even i dont complete photos, and using it now as a reason to say i failed completing it
Also the first day they closed my acc i said them that i can provide any photo video or videocall they may need but they been ignoring me since then