Completely agree that balancing sustainability and user satisfaction is never easy, and there will always be differing opinions on updates. Constructive criticism is always welcome, and even when feedback is direct or blunt, it’s still valuable as long as it helps improve the platform.
At the end of the day, our goal is to listen, evaluate, and make decisions that are best for both players and the long-term health of the system. No system will be perfect for everyone, but maintaining trust and delivering real value is what matters most.
Appreciate the discussion and the different perspectives—it’s always good to have open conversations about how things can evolve. And good luck to everyone in the raffle!:)
It’s frustrating to see big brands spend years building a solid reputation, only to let it slip because they neglect support. Players remember when they get bad service, and no amount of promotions or flashy features can make up for that.
We’re definitely aware of how important this is, and as Galactix grows, we know we have to scale support the right way to keep the quality high. It’s not just about answering questions quickly—it’s about making sure players feel heard and actually helped.
Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.