Quote from: holydarkness on March 10, 2025, 09:24:22 AM

Quote from: Drahmaar on March 09, 2025, 11:35:52 AM

Quote from: holydarkness on March 08, 2025, 05:29:01 PM

Do you mind to send another one? I'm just throwing a guess here, but given they were previously unsure of the legitimacy of the requestee [that they can't determine whether the one asking 2FA is indeed you, the original owner, or was it the hacker attempting to regain access to 2FA after everything is reset], your previous ticket might already got "addressed", as in they've look at it, marked it as "need further check" or something alike, and then left unattended and drowned by other emails.

Sending another one will only take few minutes and, IMO, if it can help solve the situation, it's not hurt to resend the request email. Nudge me when or if you did it, i'll inform my contact immediately after. Though it is weekend and I usually don't want to bug them during weekend.

Ive just resend the email.

Screenshot:
https://talkimg.com/image/0PYJ2

EDIT
Any news? 😔

Hi, sorry, I was a bit busy with IRL situation yesterday and though I got notified by TG bot that you mentioned me in a reply, I wasn't be able to open them until today. I've notify my contact about few minutes ago, I think now all we need and can do is wait.

Thanks for the help. BC sent me email to continue 2FA reset process. Ive provided what they requested:
https://talkimg.com/image/0N7p1
https://talkimg.com/image/0NBZm

Please, if its possible, tell your contact again to quickly complete this process. With your help its possible.