Quote from: babygun on Today at 10:20:38 PM

Quote from: nelson4lov on Today at 10:10:06 PM

Quote from: Galactix on March 07, 2025, 12:15:17 PM

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Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

I think my all time worse experience is when a casino support doesn't offer any tangible help or support which is literally opposite of what they are for — providing support. If a user opens a support ticket, more often than not, there's an issue that needs fixing and if the support isn't helpful then that defies the purpose. And if support can't resolve it and needs to escalate it, that should be the next move rather than closing tickets and try to evade further dialogue.

That's one way to drive me out of using a platform.

In the beginning I didn't really value live support on a casino, but it is so important especially when you are having issues. Important is that the support needs to be correct, I have had it some times that the first support guy said something different than the the second guy. I also hate it, when they just say that they are looking into your issue but that you never get any real feedback back.

This.

That is exactly my point. In an ideal world, there won't be any issues. But we don't live in an ideal world so there's bound to be issues which is why customer support exists at casino. That's why it's really frustrating for me (and I'm sure other casino users) when casino support offers little to no resolution.

Very frustrating experience. Tbh, when/if it eventually gets resolved, I'm running away from that platform.

But if casino support is helpful, you have me as a user for life (except they later rug or shutdown).