Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.
This isn’t about my worst experience, but more about what I don’t like about customer support at some casinos. What bothers me is the lack of 24/7 support or being kept waiting for too long, even when it’s clear that there aren’t many users in the queue. Some casinos don’t even offer live support for visitors so you have to create an account and log in to be able to reach a support agent. Fotunately, this is not the case with Galactix.io
Another thing I don’t like is having dealing with incompetent agents who don’t understand how their platform works and, as a result, can’t provide proper assistance. Sometimes, they even offer advice that contradicts their ToS.