Quote from: Alone055 on March 16, 2025, 05:47:49 PM

Quote from: Ojima-ojo on March 15, 2025, 08:29:03 PM

for example, a situation where a gambler makes complain to support allegedly bot support about delay withdrawal, instead of investigating the issue the bot just offer the reply that the gambler I involved on multiple accounting that is why his withdrawal is denied.

But at the end of the day, the delayed withdrawal was later processed and the gambler got his full withdrawal amount as against what the bot support offered him the gambler.

Did anything like that happen to a gambler? Are you referring to an actual situation, or is it just theoretical? Even though I agree that bots and AI agents can't provide perfect solutions to a lot of problems and concerns gamblers might have, I don't think they are going to give excessively wrong answers to questions or problems like the one you've mentioned. It could be a case where a response might have been triggered by a keyword used by the gambler because we know bots and AI agents provide answers based on keywords in our messages.

As far as my experience says, a bot or an AI agent will try to answer your question or redirect you to resources related to your question, such as an FAQ or an article, so that you can read it and that might answer your question, and along with that, it will also ask if it was helpful or not, and if you choose it wasn't helpful, it will most probably connect you with a human operator after that.

To even buttress more on this, if a bot handles an issue and it got resolved should tell us that such a request was not done by the bot, but instead, an agent habe sat on the situation to see that it was handled appropriately and accordingly, because these both have been programmed already, so if they should go beyond they have been instructed to do should also tells us that such have already been escalated to the back end and have taken over unknown to us, some may tells us we are not now being transferred to an online customer care representative, as you said also, some may not.