Quote from: holydarkness on Today at 07:38:06 PM

Quote from: acroman08 on Today at 02:46:23 PM

Quote from: rynnz on Today at 12:00:07 AM

Same exact thing is happening to me, and just like you i only have one account.

Everyone is experiencing the same, they are straight out scamming.

https://bitcointalk.org/index.php?topic=5535335.new#new

I am not siding with Rollbit or anything but from what I have seen they only flag accounts if they find something. I am sure you've been asked by other forum members whether you have used a VPN, you used someone else's device to access your Rollbit account, someone other than you used your device to access their Rollbit accounts, etc...

anyway, from the looks of it, holydarkness is already tackling your issue with Rollbit, that guy has a track record of helping gamblers fix issues with casinos.

Yes, his case is already on my radar [by it, I mean my notebook], but there is not much that we can do other than waiting. Rollbit is currently trying a new approach to handle issues by having them all channeled into one "platform", namely their compliance department, where they've expanded greatly [as per Razer's explanation to me] to ensure things can be handled optimally and backlog are minimized.

This approach was taken because often times, player who complained here also lodged complaint on other platforms like reddit or twitter-X or, the easiest instances that we witnessed ourselves, an overseer or two suggested to escalate to an ADR although the case was still "being tried" here on the forum [which, by the way, is also one of the reason why I "discourage" the practice of directly and simultaneously escalate to an ADR, not while we can try to deescalate the matters against casinos here on the forum].

Anyway, this made Rollbit have to address to multiple platforms at once, and made them try this approach to funnel every complaint into one, which they'll later triage and distribute to their expanded compliance team, to be addressed in a [hopefully] more focused way. I've got Razer's blessing to send all of the complainants to their compliance team, as I've also told rynnz, and he has done.

So, not much that we can do, other than wait for a reply from their team, of which when they don't, after an understandable span of time, I'll nudge Razer. Which... by the way, will be my "new approach" to cases against Rollbit in reflect to Rollbit's own new approach, LOL.

OP, thank you for following my suggestion as per our discussion on PM, to create your own thread with the proof, so I can add it to my list and officially put it into my plate, of which I'll do an approach like I mentioned on above paragraph.

I understand you've write to compliance@rollbit.com as I've instructed you?

About adding to my list, unfortunately I can't do it today [I usually do it on the weekend, where I have a bit more time at hand] as my weekend was a bit hectic [which kinda the new normal for me these past few months] that leave me being beyond worn out by this time. I've add yours to my notebook, though, and I'll try to update my list little by little in between my activities tomorrow.

Today though, I have to call it a night early. Sorry for that.

Hey, thank u so much for the help hopefully we can solve this and i did texted the compliance@rollbit.com. So hopefully i can get my money from there.