Okay. So I have now tried to contact Whale support since saturday morning with no response as of yet. Yesterday they marked the ticket as solved without even responding. On Friday I placed 3 bets of 1350$ each. The bets won, but the case here is that Whale has not credited back the funds for one of these bets so I am missing about 2800$ from my balance. I am okay with support not answering in minutes on a smaller site, but not having received a single response for over 2 days in a case like this is mildly frustrating..
This is unlikely to happen as I have never faced such a slow support response from any casino site in my long time on this forum. Can you provide the screenshot where you have waited for such a long time and still got no response.
No one on this forum ever believes anything without proof. and you are a newbie member, you have just created an account and found Whale.io's announcement thread and this post is your first post. So your point seems doubtful
Why would I create an account here to make up a lie about their support not answering me? I have followed the forum for a while, but have had no need for an account before now and because of this issue. Would just be very weird to lie about something like this. As I said they marked my ticket from saturday as resolved last night without response, so I no longer have access to that ticket since I had to create a new one to contact them earlier today. If I knew how to upload a screenshot from my current chat with them which has no response since 12:55 today I would do that, but I am new here, and do not see the option for attachments unfortunately. Other than this, I am very impressed by whale.io and their casino.
Don't expect people would easily believe on your claims since there's so many cases that someone create a new account here then troll the casino. That's why its common reaction that people will doubt your case and your intention. But if you have legitimate claims then provably you will be taken care well by their support.
You can somehow see that Whale is reputable casino since if see the ongoing discussion here you could figure out that they are running smooth and other people don't have encounter any issue with them.
Also try to post proof so people can verify if your claims is legitimate.