When an account is self excluded, you can not have access to your balance. Thats the point. We sent 2 Emails requesting the players personal crypto wallet address to we could pay out the owing balance. 2 emails. We did not, and have still not received a crypto currency wallet address to send the customer his remaining funds.
Why is this? It doesn't seem to make much sense to disable withdrawals. Sending withdrawal addresses through email is less secure than withdrawing from the site directly.
Unless there's a reason to disable withdrawals after self-exclusion, shouldn't this be changed?