Thanks to the prize given by Galactix.io (via icopress) for winning a raffle, I've played a little on the platform.
Same here.
I was also one of the winners in that raffle and received my prize yesterday. It was my first time playing on Galactix.io, and it was fun, to be honest. Although I lost most of my balance in sports betting, there is no shame in admitting that. 
I also played some slots, Sweet Bonanza 1000, to be specific. The experience overall was good; I didn't face any lag or other issues with the game interface or even the sportsbook.
I would also like to thank @icopress, @inspace, and @Galactix for the contest and the reward.
I will participate in future contests as well, and hopefully win more rewards, hehe. 
I look forward to next contest before then I should have had enough experience on Galactix.io.
That's why sometimes live support is good because you get to interact with someone that's at the opposite end instead of getting answers from a system which will ofcourse tell you that it's definitely a case of what's programmed in it's system even if what you are complaining might be due to several other related or totally abstract reason itself. And just like you said , the casino will definitely not process a withdrawal if the case is of two accounts creation.