Dear Papoc,
Thank you for your feedback. We have carefully reviewed your situation and would like to clarify a few points.
• The casino's bonus policy requires fulfilling certain conditions before withdrawing funds.
• According to section 4.2.5 of our rules, any violations related to bet manipulation or game mechanics may result in the cancellation of bonus winnings.
• Your account was checked, and at the time of processing the withdrawal, we detected actions that fall under this clause.
• We requested the full game logs from the operator providing us with the BGaming provider.
• After verifying that there were no manipulations with the bets affecting the RTP, and only bonus buys (which are allowed by our rules) took place, we have credited your funds back to your balance.
You just need to re-submit your withdrawal request.
Thank you for your understanding!
Glad you came to your senses and are willing to pay the man. Still it sounds a bit odd that you are checking if a player "manipulated bets and RTP". What do you think your players are, game developers? Sounds a bit far fetched if you ask me.
It's also interesting that all of this happened like 9 or more days ago but once this got posted here it's suddenly solved within a couple of hours.
Also, what about the changed rules? Not a good look, even if it gets resolved.