• We requested the full game logs from the operator providing us with the BGaming provider.
• After verifying that there were no manipulations with the bets affecting the RTP, and only bonus buys (which are allowed by our rules) took place, we have credited your funds back to your balance.
Glad to hear it. Betkin support should have given this information to OP before. He had no idea that your team was checking his betting activity with the game provider. Moreover, as a new platform here in the forum, your quick engagement with the complaints will help to gain a good reputation here. @PaPoc, can you confirm about receiving the funds back to your Betkin account? Also, edit the title of this thread and add 'resolved' in it after receiving your withdrawal.