Our service is fully automated, and as soon as the bank’s risk control is triggered, the card will be frozen and then deleted.
This is not true, because you said it yourself that you have the power to unblock and not delete card, that is clearly MANUAL action.
Since our launch, we have had more than 5,000 users, all of whom know that we always strive to help and resolve issues, including offering full refunds or card replacements when the issue is on our side.
I don't know about that, but I know for sure about two forum members that made serious accusations against you, and you choose to ignore it.
You also spent a bunch of time acting like a kid with member incrediable, and you turned your ANN topic into circus show.
Very unprofessional and childish behavior.
Ok, we have another ‘expert’ here. Let me break it down for you—it’s a highly complex automated system that considers multiple factors, such as MCC, the ratio of successful transactions to declines, the reasons for declines, and many other parameters. Initially, the system freezes the card, and at this stage, we can manually unfreeze it. However, if the card continues to receive declines, it gets permanently deleted. In this case, the user had more than 10 declines against just one successful transaction (he can check his transaction history as he still has access to it).
Moreover, we discovered that this user received the card for FREE from the very beginning as part of our trial program—he never spent a single cent on it. And now he’s calling us scammers? Ridiculous.