If you read carefully, you will understand where Betkin said that they requested a full game log from their Bgaming provider. This must have taken a while for their providers to feedback to Betkin, and atleast Betkin has to study the data and get back to the customer. In as much as we urge the casino to be fast in their response process, the player or victim must also learn to exercise a bit of patience. It's vice versa, but the most important thing is that the matter is resolved. Congratulations
Most of the gamblers who complain do not apply the concept of patient and if they didn't get the respond from the casino support team within 73 hours, they would start a thread in the accusation board without a thorough consultation. To create a reputation is hard because small issue customers will come to the scam accusation board and for casinos to clear the accusation they have to respond fast and that is why it is good for their representatives to be active in the forum and the other platforms. I believed Betkin had built their reputation in the forum for 89% and it was the manager came and destroyed that reputation but it is not too late if they respond fast to questions and if the manager responds fast to questions and pay participants without delayed and restored back the Signature Campaign and run it for a very long time then full reputation will be restored back. Even now I don't think they have bad records in the casino. So they are still on the good side.