When an account is self excluded, you can not have access to your balance. Thats the point. We sent 2 Emails requesting the players personal crypto wallet address to we could pay out the owing balance. 2 emails. We did not, and have still not received a crypto currency wallet address to send the customer his remaining funds.
Why exactly? Why not just suspend the account and keep withdrawals open? So you will not see such allegation threads here. If you don't like to allow someone to use your platform or someone ask themselves to close account then you don't have the right to freeze their funds. Why not make it simple?
I don't understand why there are so many defenders of Sportsbet, this bookmaker does not play fair.
Because you start the thread with lie or hiding the real story.
Did I make a mistake by sending an email to close my account before withdrawing my money? Of course. But I didn’t expect them to respond within 5 minutes, close the account immediately without a 24-hour period, and then stop responding to emails without paying out the money.
Actually yes, this is your mistake. You can just simply withdraw your funds and ask to close your account permanently.