Bot response is automated as we all know, just as you have also said, they provide information base on what has already been set up for them, however, each time they have already given their last information piece, there the later provided with the option to be transferred to an online customer agent, which when we feels not satisfied enough by what had been provided, we may choose to get transferred to an online agent for more accurate engagement, but it's a pity now that you discover some gambling platforms only subjecting their users to bot and not a live customer support agent, such should not be, because not all issues can the bit handles like the way an agent could deal and relate with a customer.
Exactly bots are great for handling predefined tasks quickly but when things go beyond tha t a human touch is often necessary. It’s frustrating when platforms especially ones handling sensitive matters like finances or gambling rely solely on bots with no way to escalate to a live agent. Some issues just need that real-time human understanding to resolve properly. Bots should be a first step not the final stop in customer support.