Quote from: holydarkness on March 21, 2025, 08:24:19 PM

Quote from: dypper on March 21, 2025, 08:19:50 PM

Yes please be my guess. All I want is to be able to speak with housebets.
Maybe I wasnt clear but o contacted because similar situation occurred in the past with other casino. I wanted to place a bet on Counter Strike game and the portuguese casinos dont have any counter Strike market for betting.

Then I was looking for any casino that allows me to create an account, o found housebets on hltv itself and after registering I directly ask if they would allow me to place bets from Portugal. Basically I wanted to make sure that I was allowed and casino knew my country before placing any bet - which I did but didnt protect me anyway since housebets simply ignore the facts.

Why dont you focus on housebets Point 4 answer BTW? That is the exactly reason why Im complaing about?

They state they closed my account due to their obligations... Since the precise moment they knew my location and I proved they lied here.

I've reached God of Thunder and, subsequently, the contact of Housebet's that he have. I am yet to be replied by the staff, but once they replied to me, I'll make sure I ask about the balance situation.

Thank you so much for reaching out to your contact at Housebets. I really appreciate you taking the time to help.

When you speak with them, could you please emphasize the discrepancy regarding their claims about my location and the account restriction?

Specifically, Housebets stated: 'The account was restricted once the user disclosed their location, as per our compliance obligations.'

However, I have clear evidence that they were aware of my location (Portugal) as early as February 28th, not March 8th when they finally restricted my account. This is a direct lie and completely contradicts their stated reason for closing my account.

I believe that all activity after February 28th should be considered irrelevant, as they were fully aware of my location and the potential legal issues.

This lie is a crucial point that needs to be addressed. Their claim about 'compliance obligations' is completely undermined by the fact that they allowed me to deposit and play for over a week after confirming my location.

Thank you again for your assistance. I'm hoping this information will help them understand the severity of their misrepresentation.