Quote from: DYING_S0UL on Today at 03:20:13 PM

It’s good to see the representative of spike actively responding to users concerns and is highly engaged.

Anyway, I have some suggestion and concerns regarding your support. Your ANN subject suggests you guys are fully anonymous, so I suggest you consider using SimpleX for your customer support rather than telegram. Also, I'm having a little difficulties accessing the site. Note that I am outside of your GEO restricted locations. So I'm not sure what caused this. The message says the site has been blocked and the connection is not secure.

DYING_S0UL thank you for your feedback and suggestions! 😊 We really appreciate your engagement and attention to detail.

Regarding your suggestion to use SimpleX for support, we understand the importance of anonymity and security. We are already considering different communication channels to ensure privacy and convenience for our users. Your suggestion is very valuable, and we will definitely take it into account.

As for the issue with accessing the site - we apologize for the inconvenience. It might be related to a technical issue or a temporary security glitch. To help us investigate, could you please specify which country you were trying to access the site from? This will help us identify any possible causes of the issue.

Thanks again for your patience, and we will work to resolve this as quickly as possible! 😊

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Always in-touch,
🐭 Lora, Community Manager

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