Good day!
My nickname on the site.
I deposited $100, then won about $700 and withdrew $400. Then they didn't withdraw it, and the support team started persistently asking me to indicate my other accounts. I checked everything and can say with confidence that I couldn't have created another account for my second email, for example, even by accident. I have only one account where I log in through Metamask, where I passed the initial identity verification and made a deposit. At all these stages, the casino did not have any suspicions or questions about the duplicate. At the same time, when withdrawing funds, it turns out that they have information about the second accounts (that's how it is in the plural). At the same time, my account is still not limited, I can safely place bets with the previous limits, play in the casino, make deposits, the withdrawal request has not been canceled, they just tell me to name my other accounts. All this suggests that this is a deliberate delay, it is quite difficult to believe in any other reason for what is happening. I hope that this is still some kind of mistake and the support will check again and withdraw my funds and stop accusing me of creating duplicate accounts. I ask the casino representative to answer me.