I have checked to see if BetHog is on Instagram, I could not find any page, but on facebook, BetHog has a page with just one follower.
You can check their telegram channel. They are very active in the platform. And all the questions asked in that place, they used to answer them and if it is individual account issue they would channel the user to another place to handle the problem and solve the case.
Telegram and X is good, but I think it would be necessary for BetHog to look into creating and establishing an online presence also on Instagram and also Facebook because no social media should be ignored in this journey for growth. If you observe something with other big casinos that are older with a good in the market, they have a good online presence on socials, Instagram and even on Facebook are not excluded. You can check for example stake.