This has become a common complaint in the recent times. Users are being asked to name their other accounts upon trying to withdraw, some issues have been resolved, others haven't yet been resolved. I am not sure what is going on with the casino. I suggest you should create a scam accusation in this board while you wait for their support to sort you out.

Meanwhile, do you have anyone in your household who also happens to use the casino? Do you share devices? Do you share Wi-Fi? Do you use public Wi-Fi to access the platform?

I personally have never faced any issue with this casino but seeing the mushrooming scam accusations requesting users to name their other accounts has discouraged me from using them.