Well... that escalated rather... quickly. I got a reply from them, basically informing me that they can't discuss matters about their players with a third party [me] due to privacy matters, and assured me that each cases [yours and a neighboring one] was or will be addressed with the player themselves upon them reaching the team.
And uhh... I guess sadly this is where my help stopped. I do really hope I can help further, but it seems I hit a wall.
As a side note that I think worth mentioning, I have a feeling that the one replied me last time was a different guy than the one who previously attended to my mails.
I can assure you it hasn't been addressed nor have they responded to my emails. I'm sure when they do respond it will be a generic response regarding a violation of ToS without any further clarification.
If Duelbits is reading this, I am giving full permission regarding the details of my case. I don't want privacy. I want full transparency regarding what happened.