Quote from: dypper on Today at 06:51:25 PM

Hi!

Thanks again @holydarkness.

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You chatted live support [who have basic knowledge of ToS and not specific things like the point you're trying to clarify], they said it's ok as they can't find Portugal in their list of restricted territory. And that's the end of the "ticket" from live support side. They did not forward or make a follow up to legal and compliance team for this matter. So, other than the live support staff who handled your ticket, and you, no one knows that you're a Portuguese accessing from Portugal.

I must correct your statement. The response I received regarding the legality of playing from Portugal was delivered via email, not through live chat support. This is a crucial distinction.

Therefore, your assertion that this matter was handled solely by live support staff with limited knowledge is inaccurate. The information came from an official email, which suggests a higher level of authority.

Of which, come from the support division. Thus, safe to assume it never arrive to the compliance team or the legal desk. I'll stand partially corrected, email, not chat. But still, the scope of the matter being addressed was from the support team, who most likely have limited and non-specific knowledge.

Quote from: dypper on Today at 06:51:25 PM

So, have we reached the end of the line? Can I start burning everything I can about Housebets and associates?
Is that their final position and ridiculous response? As far as I know, live chat issues are handled in live chat. If I received that response on February 28th, it certainly wasn't in live chat.

I appreciate your help, and I'm only waiting now for a green light from you to start the war. Cheers

No, this is the start of the line. I've brushed this in a reply to your PM as I didn't realize that there is a new post made on this thread while I addressed you through my inbox, but this is where I will ask you to be rational and find a common ground with the casino.

As explained above, from their perspective, you're the one who violated the ToS by [un]knowingly playing from a territory that is prohibited by their own law. So I will really appreciate it if you both can be rational and acknowledge each other's mistake, and find a way to the mutual ground.

Quote from: dypper on Today at 06:51:25 PM

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they deemed you violated their ToS [2.1.1]

There is no 2.1.1 in their ToS: https://www.housebets.com/help/TermsOfService
Is that term about being gay? color of the skin? number of cats owned? I can't see sorry.

Not sure, I didn't check the specific clause on their page and what 2.1.1. said, I just use the image you supplemented us as my reference, as below

Quote from: dypper on March 12, 2025, 09:10:39 PM

Lower-most, you can see the clause they cite to you.

If you want to continue being an ass, though, kindly tell me now, and I'll take my leave. As I said before, I already have too many on my plate. I don't need another headache trying to help someone who stretched my already very thin patience. Other days, maybe. I am fun by nature. But these days... yeah, I have migraine and I don't need another thing that hits my nerve.

Quote from: dypper on Today at 06:51:25 PM

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You chatted live support [who have basic knowledge of ToS and not specific things like the point you're trying to clarify], they said it's ok as they can't find Portugal in their list of restricted territory. And that's the end of the "ticket" from live support side. They did not forward or make a follow up to legal and compliance team for this matter. So, other than the live support staff who handled your ticket, and you, no one knows that you're a Portuguese accessing from Portugal.

No, No, No, No. I could potentially accept such an excuse if the entire dialogue had occurred exclusively in 'live chat'. However, that is not the case. They were tasked with investigating and providing me with information, which they did via EMAIL. Consequently, this entire theory is flawed due to the omission of that crucial element. I believe you understand this point and it is simply unacceptable.

Explained above

Quote from: dypper on Today at 06:51:25 PM

Considering your power here in BitcoinTalk, can we mark this casino with bad reputation? Can you add my claim on your list with a red flag?

I have no power here. I think you're overestimating me. I am a simple no one who happen to like to torture himself and his mind by taxing his brain with others' problems while he can actually just watch netflix or prime after he tackled his IRL matters [fun fact: been a while since I treat myself a Netflix night] like other normal people do.

Other than that, I am no one.

Regarding bad reputation. You're always free to raise a flag. You can ask other DT to support it. Some probably will, some probably won't. They'll decide as they read your case and utilize each of their own judgement. The amount of DT supports needed to activate a flag will depend on the type of the flag you raised.

If you're asking me to leave a negative feedback, I unfortunately can't do that, not without a strong and beyond reasonable doubt basis. Of which, currently nonexistent, especially as I am trying and they are welcoming an attempt of mutual ground.

For list, I will most definitely add your thread to my list as I am obligated to do it, but the status of it will completely dependant on the outcome of the case. I don't have control over what's written there. I am bound by the parameter I set myself when the thread first written. And definitely not a red flag. Simply because I don't have that in "my system".

All said, I'll suggest you to try to find a common ground instead of being aggrevated.