Quote from: grahamgreene on December 16, 2011, 01:33:12 PM

Just an update on the situation:

All my emails have now been answered, and the cause of the delay has been explained. They just hired someone new to pick up the Western Union payments, and if there are any more delays, they say they'll hire someone else instead. They've also offered to halve their fee to 2.5%, which is very helpful, and will offset some of my losses.

Whilst my initial emails were answered by a very helpful "Alicorn", she couldn't sort everything out as my order was a large one, hence being dealt with by somebody else. However, she did help me out as much as she could, and today I received emails from orders@get-bitcoin.com detailing the reason for lack of processing and the reduction of their fee by way of apology.

All in all a rocky start in my dealings with get-bitcoin.com, but whilst I haven't yet received my Bitcoins (and in fairness, this issue HAS been resolved within 2 days), I'll certainly use them again for my large Bitcoin orders in the future.

- G

that's what happened with me, but till now i have no bitcoins.
thx , keep in touch