The only reason I even joined Stake in the first place was for the slots, since they were basically nonexistent in Switzerland at the time. And yeah, in hindsight, maybe I should’ve never started gambling at all. I’m down around 170K lifetime, which obviously isn’t great, but at least I’ve never taken on debt or credit for it. I’ve got friends my age sitting on 40K in gambling debt from sports betting and casinos, so honestly, I’m in a better spot than most.
Nah man, you're not in a better spot than most. You're here trying to use a technicality to get money that you lost at an online casino fair and square. I appreciate your honesty, but it honestly seems like you have a serious gambling problem. I would just stop altogether. You should find a more productive hobby, it will be a more fulfilling use of your time on this planet.
Now, looking at the proof I have, don’t you think Roobet—or at least whoever handled that case—would take a second to actually review mine and at least consider talking to me?
No, because they know you have no legal recourse.
This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.
It's not a screw-up by Roobet -- its a screw-up by you. Nobody held a gun to your head and forced you to lose thousands of dollars on slots. The sooner you accept responsibility for your own actions, the sooner you can move on with your life.