Ok, I will anonymize transcriptions/emails and share all with you later on today 
once you do that, please edit the OP to include that info. Regarding the account - it is my only, fresh account here as my colleague recommended me this forum today.
did monkeytilt show you any proof that you do have multiple accounts? IP adress, widthraw address, etc...or is this gonna be one of those their words against your words cases that end nowhere as there is no way for you to prove you don't have multiple account.
I’m not sure if you will allow such personal info sharing that’s why this case is impossible to solve publicly. Seek help to casinoguru or AG.
tbh, this will be your best bet to try get you money back.