They promised to try to respond within 20 days.
In any case, I would warn anyone to make a deposit in this casino for now. There are so many similar complaints that there are only two options. Scam or failure. For now, I want to believe that it is the second option (I anticipate answers in the style - Why would such large companies scam? I have been in gambling for a long time and believe me, even larger companies have scammed)
I know it's disturbing and unsettling, but you would have to await and see what their response is like within those 20 days. Once they see or discover that you are innocent, You will regain access to your account or have your withdrawals enable. Some members have successfully resolved such issues before, but of course it's a process. Until then, we can only speculate for now.
Has it been 20 days since you first posted your complaint here? If not, then it's better to wait until the time promised by customer service. Don't be too hasty, because there may be something causing your account to have problems that you are not aware of. I'm sure that after the process is complete, the casino will immediately notify you. I don't mean to defend anyone here, but when there is a time gap given, the only best way is to wait until the time comes. Yes, of course this is a bit disappointing because when we don't feel like we're doing something, we actually get problems.