[...]
Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.[...]
Holydarkness what?
I believe that "should" in your sentence refers to a polite request, like "I will appreciate holydarkness's insight and attempt to reach Roobet" instead of a demand like, "holydarkness have to reach Roobet to address my issue"?
Hey, I get it! Sorry if I came off a bit harsh with my request. My intention was more of a polite push for you to share your insight and maybe reach out to Roobet, rather than making it sound like a demand. I’m just trying to understand things better, and I appreciate any help.
By the way, my English isn’t perfect either—I’m using AI to translate my responses from german, and sometimes it might mess with the logic or grammar a bit. Thanks for your patience!
to what extent, if I may ask? Given, if I understand correctly, they've been made aware of the situation and their stance is quite clear? Unless I understand it wrongly? You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?