Quote from: nutildah on March 30, 2025, 01:42:42 AM

This is why Roobet will never give in to your demands:

https://roobet.com/terms-and-conditions
https://talkimg.com/images/2025/03/30/lkwdm.png

This is part of the terms & conditions you agreed to when registering your account.

It would have been worse if you made a lot of money and then your withdraw request was rejected on these grounds, but that's not what happened.

If any liability is to be found, it is on your ISP for allowing you to access Roobet, but this only applies if you weren't using a VPN to bypass restrictions (and I'm guessing you were using a VPN as you admitted you were with Stake).

So, like with your similar case with Stake, you'll need to hire a lawyer and file your own lawsuit if you truly want anything to be done. I doubt the Swiss government is going to intervene on your behalf:

https://www.swissinfo.ch/eng/various/illegal-online-casinos-on-the-rise-in-switzerland/87692154

Quote

Thomas Fritschi, Head of the Secretariat of the Federal Gaming Board, can’t say how many of these unlicensed online casinos actually exist.
...
Most providers of illegal online gambling originate from Gibraltar and Malta. The reason is that “the companies there operate legally. In other words, it’s a legal company, for example in Malta or Gibraltar, that has an online offering that also arrives in Switzerland,” said Fritschi. “It is illegal here. We block this site, but we can’t prosecute the perpetrators.”

Nevertheless, because I'm a nice guy, I've found a law firm that can help you get started with your lawsuit:

https://www.streichenberg.ch/en/articles/recovery-losses-illegal-online-casinos-switzerland

Good luck.

I already said I wouldn’t be responding to you anymore, but since this reply finally is somekind of informative and actually acknowledges some legal aspects, I’ll clarify one last thing.

You keep insisting that the ESBK has no legal ground to act, but that’s simply not true.

Yes, the ESBK can’t directly prosecute Roobet’s owners since they’re outside Switzerland—but that doesn’t mean they can’t take action. What they can do is launch a criminal lawsuit against the company itself for violating Swiss gambling laws.

They’ve done it before (Stake’s case, for example, which you partially got right but still misunderstood), and they can do it again.

Let me explain why.

The investigation into Sauber wasn’t just about them—it was about their sponsor, Stake. The ESBK investigated whether Stake was actively advertising to Swiss users, and the conclusion was that they weren’t—thanks to their internal Switzerland Customer Policy, which they strictly followed from 01.01.2023. This is why the investigation led to nowhere.

I actually believe this because the ESBK themselves confirmed it to me via email.

Now, had the ESBK found proof that Stake was actively advertising to Swiss players, then Sauber would’ve been fined up to 500K. And after that? A criminal lawsuit would’ve followed against Stake for violating the Verwaltungsstrafrecht—because advertising and offering services to Swiss players without a license is illegal.

Roobet, on the other hand? Did none of that.

They verified me, assured me I was allowed, and took my money.
And now, when it suits them, they want to suddenly enforce their ToS?

So whether Roobet likes it or not, if I send my proof to the ESBK, they will investigate.
They have to. It’s literally part of their job.

Now, about their T&Cs—yes, I technically breached them.
But come on, bro, who actually reads all that fine print before registering? I saw forum ads for allowed casinos in Switzerland and Roobet themselves saying they were allowed—I trusted that. That’s on me, sure, but that doesn’t change the fact that Roobet lied.

Forget about my demands for a second—realistically, they probably won’t fulfill them anyway.
But that’s not the point.

The point is, this is still a massive screw-up by the casino, and they owe answers.