Quote from: SyGambler on April 01, 2025, 01:46:41 PM

Quote from: Kirito89 on April 01, 2025, 12:15:17 PM

Hey there,

KYC is a standard procedure even for crypto casinos, and can be trigerred due to a variety of reasons and not simply the games a user has played on.

Regardless will look into it, as the "abusing flashbet" part sounds way off. Can you please provide your username via PM so I can look into it

.

Have a nice day,

Tower.bet Support.

no KYC isn't a standar procedure , a casino can't just happily accept thousands of deposits and just decide to KYC the player when he starts winning
I asked another high roller in the site who is higher level and he didn't go through it ( because he is losing ) , I know 2 guys who lost over 100K$ there too and they weren't asked for KYC
it's standard in case of suspecting abuse, which happens mainly when the profits come from sportsbetting or other type of games where the player can gain an edge over the site

all my action was on your limbo flashbets beside some slots action here and there

it was clear to me few days ago that you aren't willing to pay me what I won using your own provably fair game
excuses started with your withdrawals are under review , I waited over 72 hours without getting my money even support told me it takes 48 hours max

then early this morning your live support said that I'm suspected to abuse your flashbet mode , and that your tech team have proofs about that ( I have screenshots about that statement) , I asked to provide them and I was ignored ( and now you are denying it as well cause it's stupid to abuse something that's provably fair especially that I keep changing seed every 6-10K bets but again it was just one of your excuses ) then I was asked to contact support by email which I did and they said they will answer me in 8-12 hours which they didn't

instead I got a pm from a support guy named bobstone telling me that I need to go through KYC , I got muted as well in chat because I was telling my story and because everyone was confirming how shady you act with winners

how am I supposed to trust you with such series of lies? I want my account closed and my money paid without doing any KYC cause we all know you are just doing it out of nowhere and you aren't doing it for any the highrollers who are losing in your site

I will pm you my username now and I will give my case some time to be resolved

Hey there,

Sorry it took a while, we have paid out the withdrawals

.

For full transparency there was an investigation made into your flash betting sessions which was cleared, but due to some internal misscommunication the case was pushed forward in a wrong way. Regardless actions will be taken so this doesn't happen again, and in case you experience something similar in the future, feel free to contact mea via dms, or publicly on this thread or the Duckdice one.

Have a nice day,

Tower.bet Support.