First of all, casino guru is only a review site and not a reporting site, i hope you set this to know, secondly, waiting for 24 hours without any positive response may not be too much, you can wait more, especially when the complaint made was on weekends, at least we can exercise up to three days waiting for an issue to be resolved by the gambling casino, i also see that you have huge amount to such extent to have deposited on your casino wallet, which i think you have your own reason for this, but be informed that in case of anything happening to them, your money is gone as well with them.
can you please stop talking about something that you have no clue about?
you didn't even bother to check the details OP provided ffs. please go shitpost somewhere else dude.
And last but not least, the huge amount of money in the casino are my winnings. I deposited $548 NZD and rode it up to $49,997 NZD.
I feel like that's why they are trying to pull this bullshit.
sound to me their "investigation" is just an excuse to try and find a reason to not pay up.
do you mind sharing how exactly you won the $49,997?
they will probably just ignore it, but i sent a message and an email asking them to address this here on the forum.