After my bad experience with Sportsbet.io, I decided to bet with another bookmaker and tried Cloudbet. Look what happened with my very first bet.



Support: Greetings, my name is Deniz and I am a member of the Cloudbet support team. How may I be of assistance to you today?

Me: I have a question regarding a live bet I placed yesterday on a Premier League match. Specifically, I’m asking about the time it took for the bet to be accepted. After placing the live bet, I had to wait quite a while for it to be confirmed. After some time, a message appeared saying that live bet acceptance could take up to 5 minutes, followed by another message saying the bet might or might not be accepted due to some issues.
The stake amount was immediately deducted from my account upon placing the bet, but the bet itself did not appear in the active bets section, it only showed up there after a while. This was my first bet with you after a long break from using the platform, and I’d like to know if this is how the live betting process normally works with you?

Support: Could you please share with me the Bet ID? I'll start checking that right away.

Your bet
Created At 2025-04-03 20:39:00 UTC
and
ACCEPTED 2025-04-03 20:41:03 UTC

Me: Exactly, 2 minutes to accept a live bet? The acceptance should take just a few seconds.

Support: I understand your concern regarding the time it took for your live bet on the Premier League match to be accepted. Typically, live bets are processed promptly; however, various factors can influence the acceptance time.​
​Factors Affecting Live Bet Acceptance Time:
​Market Activity: High betting volumes during popular events can lead to delays as the system processes numerous transactions simultaneously.​
Odds Verification: Ensuring that odds are accurate and up-to-date during live events may require additional time, especially when significant in-game events occur

While a delay of up to 5 minutes is longer than usual, it's not unprecedented under certain conditions.

Me: To be honest, it’s the first time I’ve seen a live bet on a Premier League match take up to 5 minutes to be accepted.

Support: I understand your concern. Actually, as I mentioned above it typically takes up to 5 minutes for a live bet to be accepted, so the 2 minutes in your case was faster than usual. However, we're always working to improve the speed, and we'll keep monitoring the process to ensure a smoother experience.



What do you think about this? Are bookmakers honest? I don’t have time to look right now, but soon I’ll post how 1xBit robbed me.

Their impunity is really starting to piss me off.