But they are still obligated to return all the funds currently held in my account.
They are really obligated to return your funds(deposit amount) but don’t expect that profit will be included since you violated their ToS. They usually have a popup message whenever they update their ToS to remind user to read.
You already mention and acknowledge that this is all about regional issue based on your above post.
Can you confirm if they refund you the deposit?
Thanks for your message.
Just to clarify — I haven’t violated any Terms of Service.
Also, there was no communication from Stake stating that I violated the ToS — no warning, no message, no explanation. Just a sudden restriction after full KYC, and no refund.
As of now, I haven’t received any part of my balance back — not even the original deposit. Everything is still frozen in the account.
proof:
https://imgur.com/a/AhVJ9xhI’d be fully open to closing the account and walking away — if only they returned the funds I rightfully own.
Can you show us more screenshots of your discussion with the support. Try to talk other agent and ask for explanation on what exactly you violated to make every clear because your issue looks like you play on restricted country that’s why your account is ban/restricted after KYC.
Follow @holydarkness suggestion to escalate this to CG or AG so that Stake reps will send their explanation properly.
>>Follow @holydarkness suggestion to escalate this to CG or AG so that Stake reps will send their explanation properly.
Yes, I also considered these options. But both have nuances:
https://www.gamingcontrolcuracao.org/contact"For complaints, please note that the GCB does not handle disputes between players and gaming operators. For more information, you can click here."
I wrote to askgambler, but my claim was rejected, and for a far-fetched reason. Allegedly due to the fact that they do not consider complaints related to the casino bonus system.
How is the bonus system related to my complaint? Askgambler support responded that it is not related in any way. But they will not explain why they rejected my complaint.