Quote from: randomuser8888 on Today at 11:09:03 AM

Hi Bcgame, You have an error on your verification process where you ask for identification formats that are not valid in certain countries, which leads to kyc not being able to be completed despite all documents being sent to support and messages being sent to support no one replies. This is over 350$ its not a huge amount of money it would be nice to see this situation cleared up. Please can someone get back to me. Thank you!

Have you tested out to check their live support even into that bot response?

Region-Specific Restrictions
Unsupported Countries
KYC verification is not available for users in:
United Kingdom
Netherlands
Curaçao
North Korea
China
Hong Kong
Macau
Taiwan

Myanmar-Specific Requirement
Only a passport is accepted for KYC verification.

Iran
Users from Iran are currently unable to complete KYC verification.

Final Tips
Double-check that all documents meet the listed requirements before submission.
Ensure uploaded files are of high resolution and clearly display all necessary information.
If your verification fails, review the reasons above and correct any issues before resubmitting.

Source: Live support https://bcgame0.com/?auto_mode=1&s=n&i=35jvoz9o1

In regarding about the formats then there's no specific format or type as long its on high resolution and clearly display information.
If it do still have those error even if having that complied requirements then time to send email directly to them.