However, I don't see any point of view as a Bitcoin user; why should we use their service? And there is a big amount we have to pay them as well monthly. Rather use a hardware wallet and secure our keys in multiple places. So if one gets damaged along with the device, we can recover from another seed.
No one would take advantage of this service if it was free, as the risk would be that the service no longer exists in some years (and miraculously so will the access to the Bitcoin). Not only does this risk still exist with this service but because a high price tag on it, it makes it seem unachievable to the normal person who might not realize that they can setup something long term without paying a company this much.
I don't know, but perhaps people like to feel secure and basically they buy the "sense of security" that these services provide.
But with Bitcoin, there is always self-custody. Even if you use custodial services, essentially you use
their self-custody instead of
your self-custody.
It's not strange that people prefer to rely on others for financial services. That's how we 've been used to living all these years. Bitcoin is the first system that helps us change mindset, but it will take time.
If you don't believe me or don't get it, I don't have time to try to convince you, sorry.