Upgrade00, [hoping that you use notification bot, so you're aware of this. In case you don't, a PM will be sent in 24 hours --or so-- from the time this post is made] I read that you have a contact of their staff, is it possible to trouble you by having you to nudge them and get them here to address the matter?
Thanks for the tag, I received it but had not checked my not notifier until this morning when I got a second tag. But the op has already sent me a message and I had followed up with my contact yesterday, but I'm yet to get a reply.
I'll send anothee follow up today and hopefully this can be resolved soon.