Upgrade00, [hoping that you use notification bot, so you're aware of this. In case you don't, a PM will be sent in 24 hours --or so-- from the time this post is made] I read that you have a contact of their staff, is it possible to trouble you by having you to nudge them and get them here to address the matter?
Thanks for the tag. I received it but had not checked my bot notifier until now when I got a second tag, from the quote directly above. However, the op has already sent me a pm concerning this and I have followed up with my contact yesterday, but I'm yet to get a reply.
I'll send anothee follow up today and hopefully this can be resolved soon.
Thank you, much appreciated, if any additional information is required from me, Im willing to provide it