Quote from: holydarkness on April 08, 2025, 03:35:02 PM

Quote from: lucaschen520 on April 08, 2025, 05:37:14 AM

Quote from: holydarkness on April 07, 2025, 05:31:28 PM

Thank you for the images, I can now mark the thread as "active" or in progress, depending on what approach had you tried. Have you try to reach them through writing to compliance@rollbit.com or is it just through live support this far?

Thank you for your response and suggestions. So far, I've tried reaching out through live support, mentioning them on X.com @, and leaving comments under their posts, but I haven't received any replies. Now, I’ll try contacting them via compliance@rollbit.com to see how they respond.

Ok, so Razer told me that they're trying this approach of channeling all complaints into one resolution method: their compliance team. So the best approach now will be to send an email that'll land into their desk, so it can be addressed.

Keep us in the loop and nudge me if it's been a considerable amount of time and you're yet to get any response, I'll try to get Razer to get someone on his compliance team to look into it.

Thank you so much for your help. After I contacted compliance@rollbit.com, my account was restored. Thanks again!