I asked him to screenshot bet history but he can’t access.
He wouldn't be able to share his betting history since his account has been banned, i also do not think the casino will share the betting history for their own reasons. It is what it is, and other than that, there is no way for us to confirm what the truth is and if your friend was actually arbitrage betting. In the end, the casinos call the shots and whether you believe them or not, they can close accounts on their own suspicion/investigation.