Betpanda, I am not sure if you will see this in time. In one case i noticed that you didn't
exactly specify what one of your users had breached to warrant a block on his accounts. No I know he did sent a screenshot of the letter from you but I don't think he would go to greater length to forge it up
here it is
Hi,
Thank you for sending your documents over to us.
Your betting behaviour was flagged as suspicious by our Sportsbook provider and upon further investigation of both your account and betting activities with our Sportsbook provider, it was determined that you have breached our Terms and Conditions.
For this reason, your account that is registered to this email address will be closed permanently. All the funds and pending bonuses have been forfeited.
We understand that this is not the outcome which you were looking for, but our decision on the matter is final and we will not engage in further correspondence regarding this subject.
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Best regards,
Betpanda Support Team