Most casinos have stringent rules concerning accounts securities and whenever cases like this happen the securities team decision is final and in most cases, the casino will never disclose actually what exactly the gambler did to warrant an account ban, I think they have it stated clearly on the terms and conditions that the security team decision is always final when it comes.e to this kind of case.
I may be wrong with that but I am sure that I am not far from the truth, because multiple cases that we have treated over here in the past are mostly based on accounts locked and funds forfeiting which have caused a lot of crises between the gamblers and the sportsbook.
Yes you are right that is why while using a gambling site it is that important to carefully read their terms and condition before using them and not being enticed by bonuses or whatsoever that may comes from the casino. Most times these are the angles that casinos doesn't like to reveal so that they would use that point to regular fished out those who are actually cheating or abusing their platform for self gain and interest.
There is a problem though. Betpanda does not reply at askgamblers when being asked to show proof of their findings. 2 complaints in the past 2 weeks have been marked as unresolved because betpanda stopped replying and didn't provide any information/proof about what the player supposedly did wrong, which is kinda sad and not how it's supposed to be.
https://www.askgamblers.com/online-casinos/reviews/betpanda-io-casino#complaints-listIf you don't tell the player what the problem is, which is already bad enough, at least show it to an unbiased 3rd party to make a fair ruling. Hope they will sort this out.