Hi @btcber

We’re aware of the situation and would like to address it transparently:

Firstly Account Activity Review: The account in question was found to be engaging in betting activity that triggered multiple risk flags in our system. While we welcome all players, including high-volume users, we strictly enforce fair play and platform integrity standards. In this case, the account showed signs of behavior inconsistent with our terms of service.

2) Compliance Process: As with any flagged account, a thorough review was conducted before access was restricted. This is not a judgment of whether someone is a “winner” or not but rather whether the activity aligns with fair use policies agreed to upon registration.

3) The user is encouraged to continue communication through our official support channel, where we can provide detailed information securely and work toward resolution if applicable.

4) No Tolerance for Public Misinformation: We take claims of fraud seriously and encourage users to follow our formal dispute process rather than posting misleading accusations.

5) We remain committed to maintaining a fair and secure environment for all users and appreciate the community's understanding.

96.com Support Team

Thank you for getting back to me.

I would like to clarify that I have always acted within the terms and conditions of your platform. I strongly deny any fraudulent activity and believe the decision to restrict my account may have been based on an incorrect interpretation of my betting patterns. If any specific bet of mine was flagged - I am fully open to a review and I will cooperate in any way necessary.

1)
Can you please share allegedly fraudulent bets? Or are you suggesting I was max betting on a winning team in EPL or La Liga and manipulated the odds or the outcome? I want for max allowed bets when possible, that's not against rules, isn't it? I was not exploiting your offer in any way

2)
Not sure how could I fail your compliance process - you have never requested KYC, even before your processed thousands of USD in withdrawal earlier last week. My account is registered with my name, I'm fully open to confirm my personal data and pass KYC, always access my account from one device - my home PC, I am in allowed GEO, never had another account.

3)
Thank you, please let me know which communication channel should we use to work towards solution

4)
I didnt misinform public in any way - my account being frozen and withdrawals canceled is a fact. I also want to emphasize that I am committed to resolving this matter professionally and fairly, and I hope we can work toward a resolution without assumptions or public mischaracterizations

5)
Thank you, lets work towards solution