Quote from: Eternad on Today at 01:57:39 PM

Quote from: Thuytrang1987 on Today at 01:52:21 PM

Quote from: FortuneJack on Today at 12:43:11 PM

Hello OP and the BitcoinTalk community.

The OP's withdrawal was denied and their account was blocked due to a violation of our Terms and Conditions (Section 8.7), which was caused by an unsuccessful KYC attempt.

Firstly, I would like to clarify that OP hadn’t already passed KYC before this unsuccessful attempt. OP had a verified account (via E-mail), but they weren’t asked to go through KYC before April 8th. The image that OP provided with their profile on FortuneJack, where it says “verified”, in this case, means an email-verified account.

OP made a few withdrawals without needing to go through KYC; in fact, they have withdrawn from FortuneJack more than they have deposited.

For the latest withdrawal attempt, OP was asked to go through the KYC procedure. During the KYC, OP uploaded two different identification documents, belonging to two different people, and because of this KYC was unsuccessful which led to their account being locked.

-ADante

Thank you for your reply. But your site really become the scamsite.
1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My full name dont need same the username and email.
3. Only me register and play my account. Not 2 people.
4. I use my money to deposit and play with not cheat !
So your site give some poolshits reason and dont pay the money for player when they win. That is all
If your site fairplay. At least Fortunejack should refund my deposit money!
There are many accusations I read about your site in bitcointalk.
>>>>>>Fortunejack is scamsite. That is all

Fortunejack explains well their side which is understandable on how they come up with their decision. I remember you encounter same issue with BK8 but this time on Fortunejack due to your failed KYC verification.

Trying to use different identity for your KYC is a serious crime since it only means that you are availing other identity just to verify your account.

If you are confident that you didn’t submit 2 different ID then try to seek help of Casinoguru so that Fortunejack can share the ID that you submit on trusted arbitrator.

No bro. To KYC in fortunejack. Need upload ID and video face. Only me. You understand!