Most casinos have stringent rules concerning accounts securities and whenever cases like this happen the securities team decision is final and in most cases, the casino will never disclose actually what exactly the gambler did to warrant an account ban, I think they have it stated clearly on the terms and conditions that the security team decision is always final when it comes.e to this kind of case.
I may be wrong with that but I am sure that I am not far from the truth, because multiple cases that we have treated over here in the past are mostly based on accounts locked and funds forfeiting which have caused a lot of crises between the gamblers and the sportsbook.
Blocking and forfeiting the winnings is not the problem, especially if the user abused the casino. The issue is not being clear about what exactly the person did. This is the same thing 1xbit used to do and we would complain about it here over and over again.
Just put yourself in the same situation. You are using and exchange or casino and then out of nowhere, it gets blocked. You are asked to carry out KYC verification, which you do, but then the team concludes that your account has been closed for Breach of the terms and condition without even specifying what exactly you breached. How would you feel?