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Exactly 19 days passed since i requested the withdrawal ( I am one of those users on trustpilot that reported delayed withdrawal ).

19 hours is a long time to process a crypto withdrawal. Can you share the screenshot where the reason for the delay was given by the support, or the last time they told you it was under review and nothing can be done?

Hopefully we have an active rep here or a user that can try to get someone in the team to check this out and help reach a quicker resolution.

- Jay -

Hello Jay, yea ofcourse https://prnt.sc/M1FdruOmce5b

Also today they replied we don’t have ETA and we cannot overlook complaints team workload.

I understand that maybe there is workload very high but how high? 3000 requests? Whats stopping them for giving update after 19 days ?

Trust me those trustpilot reviews are legit 1 stars.

Like i said the match wasn’t suspicious it was my only bet i tried tbh i feel miserable this month because of what they done, if they can provide simple reason with proofs why 19 days no info i would gladly accept that.

If im sharp bettor they should limit my account and payout winnings or atleast the deposit like every risk them of every bookmaker is doing that is legit.

I'm not defending Shuffle and their admins, for the delay, BUT I have noticed that there are the same complaints like yours during the last few months. There's perhaps some reason to believe that the casino services have become more rigorous in their KYC process, no?

Why?

Because of AI generated images. It might be easier to make fake I.D. and Bank Statements. I will DYOR and post what I find.

Like i said i am open to any video call skype calls phone calls to prove im legit, please don't defend them its clear they want to hold the funds as seems like they were hit hard before and have money issues from bussiness perspective i will never understand why someone will do that bad of a deal to not pay 400$ profit.

If i own the bookie i would never do that.

Even if like you say they investigate AI made images they should tell you not ignore you.

👍

Pardon me if I offended you ser. I merely was trying to make some probable reasons WHY your issue is taking a longer amount of time. Because a casino such as Shuffle might have a good reason for that. It's not built to make their users dislike the service, although in some instances it couldn't be avoided.

I believe that from their viewpoint, their customer support is very tired of hearing the same complaints, and with the solution not under their control. Plus there's a high probability that some of those complainants are actual fraudsters.

Be Patient.

Nothing against you mate, but how long should i be patient ? 21st day today since i requested withdrawal, its clear since no representative here replies anymore that I wont get my money, i swear that nothing fishy happening with my bet, even so if it “did” like you say there has to be a reason i would like to know here publicly.

I ordered to withdraw just my deposit since its clear they have liquidity issues but no answer from them, i told them i have big problems with money and i wont eat but they dont care.

Support chat is like nothing i ever seen very rude very mechanic auto responses its like talking to robots with 0 feelings.

I hate the day i decided to gamble on this site.

For someone who lives in Macedonia here is big money, they just left me with 0 money. Why? Because i decided to trust them based on some threads and marketing.

Very miserable situation

I got finally paid today but i would stay away from depositing here anytime soon or EVER