Extremely sorry for your situation. They don't even give lossback and telling me that I should have wagered more in order to get their 5usd lossback.. So not sure about your win will be paid..
I asked the situation of you, got reply...
https://ibb.co/nNRVZ546
Please write this issue to trustpilot, casinoguru and also hacksaw which gave them exclusive. Unless they solve your problem everyone must aware of this site. Even on their site chat players are complaining about how terrible their originals games became 