~snip~
Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.
There is always a reason to everything.Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.
Well, the problem that I often see is that some people are indeed impatient and they immediately accuse while they "haven't" found a way to contact directly. But this has indeed happened often, meaning some users come to accuse while they know where their mistake is.
Like they say good things come to those that wait, but being in the gamblers shoes...you know how we all feel depositing money and it goes through without issues 
not until a fault is found then we don't get same speed...but we have to understand that firstly we aren't the only players being served, and secondly someone has to go through the account to make sense of what's going on then give feedback. Otherwise the secret to best experience with all bookies is patience!